Refund and Return Policy

Our 100% Satisfaction Guarantee Includes:

  • Complete customer satisfaction.
  • Hassle-free, no-questions-asked return policy 
  • Return any item for any reason within 30 days
  • No restocking fees.
  • If you purchased the wrong product, it doesn't fit, or they no longer want the item, its your responsibility to ship the item back to our warehouse.
  • If you're not completely satisfied with your purchase, we're here to make things right.

Return Policy:

  • Restocking Fees: We do not charge restocking fees for returned items. However, please be aware that shipping costs are non-refundable.

  • Refund Amount: When processing a refund, we will return the total amount of your order minus our expenses for shipping and handling in both directions. This means that if we incurred costs to send the item to you and to return it to our warehouse, those costs will be deducted from your refund.

  • Free Shipping Items: For items that were shipped to you without a shipping charge, our standard shipping and handling costs will still be deducted from your refund amount.

  • Address Changes: If you need to change the delivery address after your order has been shipped, additional re-routing fees will apply.

  • Return Request Window: You must initiate a return request within 30 days after receiving your merchandise. This timeframe is crucial for a smooth return process.

  • Return Condition: Items must be returned in their original packaging, unassembled, and without any signs of use, wear, damage, or removed tags. The product should be in the same condition as when it was delivered.

  • Customer Responsibility: It is the customer's responsibility to ship the item(s) back to us within 30 days of receiving the product, regardless of when the return request was made. Please note that we are not obligated to provide return labels or arrange for the pickup of the items.

  • Exclusions: Items that have had assembly or debris removal services performed on them are not eligible for a refund. However, they may be covered under the manufacturer's warranty for any defects or issues.

  • Refund Processing Time: Refunds can take up to 12 business days to process, depending on the method of payment and the issuing bank. This time allows for the proper inspection and processing of the returned item(s).

 

Cancellation Policy:

  • Orders can be canceled at any time before they are shipped without any cancellation fees.
  • Cancellations must be made via email to contact@ocbedroom.com 
  • Phone cancellations are not considered official.
  • Products that have been packaged and loaded onto a truck for delivery are deemed to have been shipped.
  • If an item has already been shipped and is then canceled or refused at the time of delivery, please refer to our return policy.
  • Orders requiring a change of address after shipment will be subject to additional re-routing fees.
  • Out of stock items and custom orders may have longer lead times.
  • Refunds may take up to 12 business days to process, depending on the payment method and the issuing bank.

 

  

Damaged Item Policy:

  • Inspection on Delivery: We strive to ensure that your orders arrive in perfect condition. Upon delivery, it is crucial that you thoroughly inspect your shipment. If you notice any signs of damage, do not sign off on the delivery.

  • Damage Claims: For small parcel items that do not require a signature, any claims for damage or product deficiencies must be made within 48 hours of receiving the merchandise. For freight or small parcel items that require a signature, if they are signed off as being in good condition or are not inspected but signed for and accepted, they will not be eligible for any damage claims.

  • Required Documentation: When filing a damage claim, detailed photos of the original packaging must be provided. Without these photos, the order will not be eligible for any damage claims.

  • Filing a Claim: A claim is not considered officially filed unless a Return Authorization Form and pictures showing the damage are emailed and received within 24 hours of receiving the product.

  • Repair or Replacement: In the event of a damaged item, we will first attempt a repair or provide a part replacement. A full product replacement or refund will be considered only if the repair or part replacement is not feasible.

  • Refusal of Repair or Replacement: If a repair or replacement is available but is refused for any reason, shipping charges for both ways will be deducted from the refund.

 

Non-returnable Item Policy:

  • Custom or Special Orders: Items that are custom-made or specially ordered are non-refundable. For these orders, a 50% down payment is required, which is non-refundable.

  • Price Matched or Discounted Items: Items that have been price matched to another site or have negotiated discounted pricing are not eligible for returns.

  • Storage Conditions: Items that have been stored at the customer's request for more than two weeks are not eligible for returns. This policy ensures that items are returned in a timely manner and in their original condition.

  • Return Transit Timeline: Once a return request is initiated, the item must be in transit within one week. If the item is not in transit within this timeframe, it is not eligible for a return.

 

Instructions on How to Return an Item:

Before initiating a return, please carefully review our Return Policy, Damaged Item Policy, and Non-returnable Item Policy to confirm that your item is eligible for return. Once you have determined that your item is eligible, please follow these detailed steps:

  1. Authorization Form: Locate the RETURN AUTHORIZATION FORM which can be found at the bottom of any product page on our website. And complete the Authorization Form,  This form is essential for initiating the return process.

  2. Documenting Damage or Defects: If your item is damaged or defective, it is crucial to provide evidence to support your claim. Please email us at least two clear pictures that clearly show the damage or defect. These images are vital for us to assess the condition of the item and proceed with the return process.

  3. Awaiting Response: After submitting the Authorization Form and any necessary photos, please allow us one business day to review your request. We will then respond to you with the next steps in the return process, including how to proceed with shipping the item back to us and any other necessary details.

 

Backorder Policy:

  • Charging for Extended Backorders: If a backorder extends beyond 30 days and the customer approves the continuation, the full amount will be charged to their credit card.

  • Definition of Shipped Products: Backordered items that are prepared, packaged, and loaded onto a truck for delivery are considered as having been shipped, even if formal tracking numbers have not yet been generated.

  • Shipping Time: Backordered items may be shipped at any time before the estimated delivery date provided by our website. Customers will not receive a prior notice specifically stating that the item is about to be shipped.

  • Shipping Notification: Once the backordered item has been shipped, a shipping notice with tracking information will be sent via email to the customer.

  • Cancellation Rights: We reserve the right to cancel a backorder due to unforeseen circumstances. In such cases, a full refund will be issued to the customer.

  • PayPal Cancellations: For orders canceled through PayPal, a full refund will be issued without any fees, except in the case of custom orders.

  • Refund Processing Time: Refunds may take up to 12 business days to process, depending on the method of payment and the issuing bank.

 

Replacement Parts Policy:

  • Eligibility for Free Replacement: If your order arrives with missing or damaged parts, we will ship the replacement parts to you free of charge to ensure that your product is complete and functional.

  • Availability of Replacement Parts: Please note that the availability of replacement parts may differ from that of the originally ordered item. We will do our best to provide a suitable replacement in a timely manner.

  • Shipping Terms for Replacement Parts: All orders for replacement parts are subject to our standard shipping terms. We will ship the parts as efficiently as possible while ensuring their safe arrival.

  • Expedited Shipping Options: If you require expedited shipping for your replacement parts, additional fees will apply. Please contact our customer service team to arrange for faster delivery, and we will provide you with the details and costs associated with expedited shipping.

  • Refund Policy for Unavailable Replacement Parts: In the rare event that a suitable replacement part is not available, we will issue a full refund, including the cost of shipping. Our goal is to ensure your satisfaction and provide a resolution that meets your needs.

  • Delivery Methods for Replacement Parts: Replacement parts will be delivered via small parcel carriers such as UPS or FedEx, or by curbside freight for larger items. We will choose the most appropriate delivery method based on the size and nature of the replacement part.

 

Defective or Incorrect Items:

  • Defective Parts Replacement: If a defect in an item is discovered and confirmed, we will replace the defective part at no charge to the buyer.

  • Reporting Defects or Incorrect Items: If the item does not require a signature upon delivery, you must notify us of any defects or incorrect items within 48 hours of receipt.

  • Signature Requirement: If signature or sign-off is required upon delivery, and incorrect items are still accepted, any claims or returns for these items will be subject to our standard return policy.

  • Replacement Availability: In cases where a suitable replacement for a defective or incorrect item is not available, we will authorize a return. Once the return is completed, a refund will be issued in the form of the original payment method or a company check.

  • Eligibility for Exchange: Items that are missing their original packaging, have been assembled, or are damaged are not eligible for an exchange.

  • Assembly and Debris Removal Services: Items that have undergone assembly or debris removal services and have been tested are covered through the manufacturer's warranty, if available.

 

Description References Policy:

  • Individual Product Descriptions: When our product descriptions refer to other products within a collection or a set, please note that, unless explicitly stated otherwise, these products are sold separately.

  • References to Sets: Any references to products sold in sets, such as "Sold in sets of 2," indicate the minimum quantity required to purchase for that particular item. This means that the price listed is for the minimum set quantity, and each set includes the specified number of items.

  • Product Titles and SKU/Item Number: The product title and its corresponding SKU or Item Number are key indicators of whether a product is sold as a set. If the word "Set" is included in the title (e.g., "Set of 2" or "Dining Set"), it signifies that the product is sold as a set.

  • Informational References: Any references made to sets or items within the collection within an item description are purely for informational purposes or to provide context. They do not indicate that the product in the description will be bundled or sold with the product referenced in the product title.

Returns Due to Color:

  • Returns related to color discrepancies are subject to our standard return policy. It's important to note that colors displayed on various screens (monitors, laptops, tablets, cell phones, etc.) can vary significantly between devices and manufacturers. Factors such as ambient light, screen brightness, color settings, and viewing angles can all influence color reproduction. While our vendors strive to provide accurate color representations, we cannot guarantee that the color of a product will match exactly what is shown in the pictures due to these variables.

Returns Due to Material:

  • If you wish to return a product due to the quality of the material (such as softness or texture), these returns are also subject to our standard return policy. The perception of material quality is subjective. We provide digital swatches to give you an idea of the texture of the material. If digital swatches are insufficient, please inquire about the availability of physical swatches. Note that physical swatches may not be available for all products and may incur shipping fees.

Returns Due to Quality of Material:

  • Returns due to the quality of the material are governed by our standard return policy. Since the quality (e.g., softness, texture) of a material is subjective, we offer digital swatches to help you assess the texture. If needed, you can request physical swatches, although they may not be available for all products and might come with shipping fees. Additionally, wood products can have varying shades and grain patterns. Returns due to shade or grain inconsistencies, as well as aesthetic issues with distressed finishes on wood products, are subject to the standard return policy.

Returns Due to Dimensions:

  • Products returned due to incorrect dimensions are subject to the standard refund policy if the actual dimensions of the product are within 5% of the dimensions listed on our website.

Returns Due to Lack of Photos:

  • Our suppliers do their best to provide accurate photos of products from various angles. However, returns related to issues such as missing angle views or products not matching the exact photos listed are subject to the standard return policy.

Artwork Returns: Artwork, including figurines, statues, framed art, wall art, and decorative art pieces, may have natural inconsistencies due to their nature, particularly for custom-made or handmade items. Returns for artwork not appearing as pictured will be processed under our standard return policy. Special or custom order artwork is not eligible for returns.

Returns Due to Product Images:

  • Image Representation: Product images, especially lifestyle shots showing more than one item, may not represent exactly what you will receive, as images are sourced directly from the manufacturer.
  • Grouped Images: Manufacturers often provide images that group multiple products together. We upload these images to our server based on the image names supplied by our manufacturers.
  • Multiple Images: Products with multiple images in the gallery may not include all items shown. This is particularly true for collections sold separately. For example:
    • Bedroom sets showing a bed, nightstands, dressers, and chests may be sold separately.
    • Dining room sets showing chairs and tables may be sold separately.
    • Outdoor sets showing tables and seating may be sold separately.
  • Title Accuracy: The product title is the most accurate indicator of what you will receive. Please contact us if there is any confusion or doubt about what is included.
  • Return Policy: Returns due to incorrect or misunderstood product images are subject to our standard return policy.

Returns Due to Home or Building Structure:

  • Dimension Verification: Customers must thoroughly check the dimensions of the product to ensure it fits through entryways, doorways, hallways, etc., of the delivery location.
  • Dimension Requests: If dimensions are not provided, customers should contact us to obtain accurate measurements, especially for oversized items like sofas and beds.
  • Customer Responsibility: It is the customer's responsibility if the product does not fit through the delivery location's entryways. Any special delivery or redelivery fees will be charged to the customer.
  • Storage Fees: Storage fees may apply if the customer requests temporary storage.
  • Standard Return Policy: Any returns due to issues with home or building structure are subject to our standard return policy.

For any clarifications or assistance with your return, please reach out to our customer service team. We are here to ensure a smooth and satisfactory return process.