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Shipping cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.

We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.

Delivery Hours: Our standard delivery hours are Monday to Friday, 8:00 AM to 6:00 PM. Requests for delivery outside these hours may incur additional fees.

Adult Signature Required: An adult must be present to accept and sign for the delivery of your new furniture.

Insurance: Your furniture is fully insured from the moment it leaves our warehouse until it arrives at your home.

Inspection and Damage Reporting: Upon delivery, please inspect all items for any damage. Any damages must be noted on the delivery receipt/bill of lading at the time of delivery. Delivery insurance covers only those issues noted on the delivery receipt. Neither OC Bedroom nor the shipping carrier will be responsible for unnoted issues.

Acceptance of Items: Regardless of any damage, defects, missing, or incorrect items, all items must be accepted and signed for unless otherwise directed by OC Bedroom. This allows us to resolve any issues by replacing, refunding, or repairing the item as appropriate.

Photographic Proof: Please take photos of any visible damage as evidence.

Property Protection: Ensure your floors and walls are protected prior to delivery, as OC Bedroom and the carrier are not liable for damage to personal property.

Missed Deliveries: Missed delivery appointments may incur a fee estimated at $1.75 per pound.

Rescheduling: If you need to reschedule your delivery, please notify us at least two days before the scheduled delivery date to avoid a rescheduling fee.

Delivery Area Preparation: Please ensure the delivery area is clear and ready for delivery. Our delivery team cannot remove old furniture.

Storage Fees: A storage fee of $50 per item per month will be applied for items held in our warehouse for more than 30 days. Please note that some items, such as beds or dining tables, may consist of multiple pieces, each of which may incur separate storage fees.

Shipping cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.

We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.

1. What is your return policy?
   • We accept returns under certain circumstances, such as if the item is defective, damaged upon arrival, or not as described on our website. Please check the product listing for any specific return conditions.
2. What do I need to do to initiate a return?
   • To initiate a return, please contact our customer service team within the specified return timeframe (30 days after received the item). Provide your order number and the reason for the return. We will then guide you through the return process and provide you with a Return Authorization (RA) number.
3. What is the timeframe for accepting returns?
   • Returns must be initiated within 30 days from the date of delivery. Please ensure that you contact us within this timeframe to qualify for a return.
4. How should I return the item?
   • Items should be returned in their original packaging, including all accessories, manuals, and documentation. The product should be unused and in the same condition as when you received it. Please ensure that the item is securely packaged to prevent any damage during transit.
5. Who is responsible for return shipping costs?
   • The customer is responsible for return shipping costs unless the item is being returned due to being defective, damaged, or incorrect. In such cases, we will provide a prepaid return shipping label.
6. When can I expect a refund?
   • Once we receive your returned item and it passes our inspection, we will process your refund within 7-10 business days. The refund will be credited to your original payment method. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card issuer.
7. Can I return an item for an exchange instead of a refund?
   • Yes, in some cases, we may offer an exchange instead of a refund. Please contact our customer service team to discuss the possibility of an exchange.
8. What if I received a damaged or defective item?
   • If you receive a damaged or defective item, please contact us immediately with detailed photos of the damage or defect. We will arrange for a replacement or refund as per our policy.
9. Can I cancel my order at any time?
   • Yes, you can cancel your order at any time before it has been shipped without any cancellation fees.
10. How do I cancel my order?
    • To cancel your order, please send an email to contact@ocbedroom.com. Cancellations made via phone are not considered official.
11. What happens if my order has already been shipped?
    • If your order has already been shipped, it will be subject to our return policy. Please refer to our return policy for further details.
12. Are there any fees for changing the delivery address after shipment?
    • Yes, orders requiring a change of address after shipment will be subject to additional re-routing fees.
13. How long do refunds take to process?
    • Refunds may take up to 12 business days to process, depending on the payment method and the issuing bank.
14. Are there restocking fees for returned items?
    • No, we do not charge restocking fees for returned items. However, shipping costs are non-refundable.
15. How will my refund be calculated?
    • Your refund will be calculated as the total amount of your order minus our expenses for shipping and handling in both directions.
16. What is the return request window?
    • You must initiate a return request within 21 days after receiving your merchandise.
17. What is the condition for returned items?
    • Items must be returned in their original packaging, unassembled, and without any signs of use, wear, damage, or removed tags.
18. Who is responsible for shipping the item(s) back?
    • It is the customer's responsibility to ship the item(s) back to us within 30 days of receiving the product.
19. What should I do if my item arrives damaged?
    • If your item arrives damaged, do not sign off on the delivery and contact us immediately to file a damage claim.
20. How do I file a damage claim?
    • To file a damage claim, provide detailed photos of the original packaging and email them to us along with a Return Authorization Form within 24 hours of receiving the product.
21. What if I refuse the repair or replacement for a damaged item?
    • If a repair or replacement is available but is refused, shipping charges for both ways will be deducted from the refund.
22. Are custom or special orders refundable?
    • No, items that are custom-made or specially ordered are non-refundable.
23. Can I return items that have been price matched or discounted?
    • No, items that have been price matched to another site or have negotiated discounted pricing are not eligible for returns.
24. What if I stored the item for more than two weeks?
    • Items that have been stored at the customer's request for more than two weeks are not eligible for returns.
25. How do I initiate a return?
    • To initiate a return, locate the RETURN AUTHORIZATION FORM at the bottom of any product page on our website, complete the form, and email it to us along with any required photos.
26. What happens after I submit the return request?
    • After submitting the return request, please allow us one business day to review your request. We will then respond with the next steps in the return process.
27. What happens if my backorder extends beyond 30 days?
    • If a backorder extends beyond 30 days and you approve the continuation, the full amount will be charged to your credit card.
28. When is a backordered item considered as having been shipped?
    • Backordered items that are prepared, packaged, and loaded onto a truck for delivery are considered as having been shipped, even if formal tracking numbers have not yet been generated.
29. Am I eligible for free replacement parts if my order arrives with missing or damaged parts?
    • Yes, if your order arrives with missing or damaged parts, we will ship the replacement parts to you free of charge.
30. What should I do if I receive a defective or incorrect item?
    • If you receive a defective or incorrect item, please notify us within 48 hours of receipt if the item does not require a signature upon delivery. If the item requires a signature, any claims or returns will be subject to our standard return policy.